Lorraine Lewis — Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Lorraine Lewis trading as Space Sense Email: [email protected] Website: fengshuilorraine.com
What Information We Collect, Use, and Why
We collect and use the following personal information:
Information you provide directly:
Your name and email address when you contact us, enquire about services, sign up to our mailing list, take our online assessment, or register interest in a course
Your address and property details when you book a consultation
Information about your property including floor plans and relevant details required to carry out your consultation
Your responses to our online assessment quiz
Information collected automatically when you visit our website:
Device and browser information
IP address and general location for fraud prevention
Pages visited and website usage data via cookies and analytics tools including Google Analytics
How we use this information:
To provide the services you have requested
To send you consultation summaries and recommendations
To send you email updates and marketing communications where you have given consent
To respond to your enquiries
To improve our website and services
To comply with our legal obligations
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
We rely on the following lawful bases:
Contract — to provide you with the services you have purchased
Legitimate interests — to improve our services and communicate with existing clients
Consent — for email marketing communications and quiz data collection. You can withdraw consent at any time by unsubscribing or contacting us directly.
Your data protection rights:
Your right of access — you have the right to ask us for copies of your personal information.
Your right to rectification — you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure — you have the right to ask us to delete your personal information.
Your right to restriction of processing — you have the right to ask us to limit how we use your personal information.
Your right to object to processing — you have the right to object to the processing of your personal data.
Your right to data portability — you have the right to ask that we transfer your personal information to another organisation or to you.
Your right to withdraw consent — where we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we will respond within one month. To make a data protection rights request please contact us at [email protected].
Our Lawful Bases for the Collection and Use of Your Data
Enquiries and service delivery — contract and legitimate interests
Email marketing and newsletters — consent
Quiz and assessment data — consent
Course and waitlist registration — consent
Website analytics — legitimate interests
Legal compliance — legal obligation
Where We Get Personal Information From
Directly from you via our website forms, enquiry pages, quiz, and email
Our website platform GoHighLevel (GHL) which processes data on our behalf
Google Analytics for website usage data
We do not purchase data or obtain personal information from third party data brokers.
How Long We Keep Information
Client consultation records — 6 years from the date of service in line with UK legal requirements
Email marketing records — until you unsubscribe or request erasure
Quiz and assessment data — 2 years from the date of completion unless you become a client
Enquiry records where no service is purchased — 12 months
How to Complain
If you have any concerns about our use of your personal information please contact us first:
Lorraine Lewis [email protected]
If you remain unhappy after raising a complaint with us, you can complain to the ICO:
Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint
Changes to This Privacy Notice
We may update this privacy notice from time to time. Any changes will be posted on this page. Please check back regularly.
Last updated: June 2026